Your PALM Visit
Arrival: Please arrive 15 minutes prior to your appointment to allow time to get checked in, change (if necessary), and relax prior to your visit. Non-member guests should plan to arrive 30 minutes prior to their appointment to get registered and oriented.
Cancellation Policy: Treatments are held in reserve for you. In order to ensure that we provide the best service possible, service cancellations must be received at least 24 hours prior to the appointment time. Any missed appointments or cancellations with less than 24 hours of notice are subject to a fee equal to 100% of the reserved service amount, or loss of service from a package; and $100 for medical and mental health visits.
Any class or service (i.e. salt room session, fitness class, cryotherapy) booked as part of an unlimited monthly package requires a 2-hour cancellation notice or will result in a $20 fee.
Environment: PALM Health is a smoke-free environment. Please avoid wearing strong perfumes or colognes in the spa or fitness studios. The spa area is a place of quiet and calm, so we ask that you turn off all cell phones and electronic devices during your visit.
Fitness Center: Lifestyle and Total members have access to the Fitness Center. Occasionally there are MELT® classes in the Fitness Center available to all members.
Gift Cards: Gift cards can be purchased at reception or by calling 314.801.8898 ext. 3.
Gratuities: We do not accept gratuities for any services or in the café at PALM Health. Please no tipping.
Member Dining: Our member café offers local, organic fresh food for breakfast and lunch. The café is open Monday to Friday from 7am to 2pm (beverage and snack service until 4pm) and Saturday and Sunday from 9am to 2pm.
Relaxation Lounge/Lotus Room: We offer a relaxation lounge where you may enjoy a quiet cup of tea and moment of relaxation prior to your treatment. This is a cell phone free zone and we ask that you respect your fellow spa-goer’s desire for peace and quiet in this area.
Therapist Preference: When booking spa treatments, please let us know if you prefer a male or female therapist.
Thermal Suites: The thermal suites include a steam room and an infrared sauna. A code will be provided at reception to enter the suite. For your safety and the safety of your equipment, please do not bring your cell phone into this area.
Salt Room: Salt room sessions start every half hour. You can book an appointment at reception or on the PALM Health app. Please be prepared in your robe and sandals and wait in the Lotus Room or at the refreshment table prior to your session. Appointments run on time and will not be interrupted for latecomers. For the safety of your equipment and the tranquility of others, please do not bring your cell phone into the salt room.