Policies During COVID-19
Please review our policies and temporary operating hours effective during the COVID-19 outbreak.
Temporary Operating Hours
Our operating hours are Monday to Friday 8am–6pm. On Saturday and Sunday we are closed. Please place all café orders by 5:30pm. To place an order for pickup or delivery or to see our menu, please visit our Café page.
We encourage members to move to 100% virtual services during this time. Virtual services can be booked with our reception team, and select virtual services can be booked on our PALM Health app. For assistance booking virtual services, please visit How to Book Virtual Services. For a printable list of our services, see our Temporary Menu of Services.
On-site services should be reserved for medical necessity and those in a treatment program. On-site services are subject to change or be suspended. Members visiting for on-site services will be COVID-19 screened by phone prior to their appointment.
Please arrive 15 minutes prior to your appointment. To foster a stress-free environment, we do not accept tips or gratuities for any services. Review the rest of our policies online.
Cancellations or Missed Appointments
Please provide at least 24 hours notice of cancellation prior to the appointment time. Any missed appointments or cancellations with less than 24 hours of notice are subject to a fee equal to: 100% of the reserved service amount or loss of service from a package, or $100 for medical and mental health visits. There is no charge for cancellations due to cold or flu symptoms or COVID-19 exposure.
“There are no words to convey the love and appreciation I have for this healing place. We drive four hours to be seen by the doctors and it is totally worth it! My daughter has a chronic health condition that has not been triggered since we started our PALM protocol. Life-changing for her!”
“The staff and facilities are simply fantastic, the spa is truly amazing, and the place has such a welcoming atmosphere. I never feel out of place here, even though their gym and workout studios are beautiful spaces with top-of-the-line equipment. There’s something here for everyone, including your primary care physician if you want!”
“Finally, an approach to wellness that embraces and cares for the whole person, in a beautiful environment with a dedicated and compassionate staff. Thank you, PALM!”
“Every time I visit PALM — for a workout, a class, or just lunch with my friends — I leave feeling so happy! It is so refreshing! Thanks to the encouraging staff and a relaxed atmosphere, I am feeling half my age!”
“There aren’t enough words to describe how amazing PALM is! I wish I could take this place back to California with me! I’m simply blown away by how everyone works together to make every experience excellent from the moment you walk in the door.”