Face Mask Policy: Regardless of vaccination status, all members, employees, and guests over the age of 5 will need to wear a mask while indoors at PALM. Individuals may remove their masks while eating and drinking in the PALM Café.

Physical Distancing Policy: Our team is working hard to ensure that we maintain a minimum of six feet between individuals wherever possible. PALM is limiting the number of people permitted in the building at any given time and has established an operating flow designed to enable maintaining a 6-foot distance from other individuals. We also support social distancing by: offering virtual options for many services; offering an online library of on-demand classes to all members; offering live-stream fitness classes; delivering products, supplements, and café orders at our front door for pick-up; limiting on-site services such as salt room treatments to single-person and single-family sessions; and setting tape markers six feet apart in the Oak Room.

Facility Sterilization Policy: The PALM team continues to be vigilant about disinfecting all surfaces that may be frequently touched by employees and clients, such as computers, keyboards, countertops, doorknobs, toilet handles, and other high-touch surfaces. PALM also has two robots named Arnold and PALMer that sterilize the building at night through a powerful UV light disinfection system!

Employee Wellness Policy: We continue to offer our employees support and tools to stay well, such as free stress management workshops, wellness therapies, and classes, to maintain their health and provide ongoing support to our members.

Handwashing Policy: Employees are required to wash their hands for at least 20 seconds with soap and warm water between clients, and at least every 30 minutes. They are vigilant in upholding this responsibility.

Work from Home Policy: Employees are encouraged and provided the tools to work from home when possible.

Review the rest of our policies, such as our Non-Member Policy and Age Policy, on our Policies page.

“There are no words to convey the love and appreciation I have for this healing place. We drive four hours to be seen by the doctors and it is totally worth it! My daughter has a chronic health condition that has not been triggered since we started our PALM protocol. Life-changing for her!”


“The staff and facilities are simply fantastic, the spa is truly amazing, and the place has such a welcoming atmosphere. I never feel out of place here, even though their gym and workout studios are beautiful spaces with top-of-the-line equipment. There’s something here for everyone, including your primary care physician if you want!”


“Finally, an approach to wellness that embraces and cares for the whole person, in a beautiful environment with a dedicated and compassionate staff. Thank you, PALM!”

SUSAN L., MAY 2018

“Every time I visit PALM — for a workout, a class, or just lunch with my friends — I leave feeling so happy! It is so refreshing! Thanks to the encouraging staff and a relaxed atmosphere, I am feeling half my age!”


“There aren’t enough words to describe how amazing PALM is! I wish I could take this place back to California with me! I’m simply blown away by how everyone works together to make every experience excellent from the moment you walk in the door.”

personalized medicine + wellness