FAQ

FAQ 2018-12-07T17:59:31+00:00
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Frequently Asked Questions

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GENERAL

PALM Health is a personalized medicine clinic and wellness club that offers a state-of-the-art healing environment, medical clinic, fitness center, and spa in a 17,500 square foot facility. Under one roof, we combine conventional medicine, complementary therapies, cutting-edge technologies, wellness services, and spa services to help promote our members’ total well-being. We offer in-depth personalized consults and comprehensive wellness services to foster physical, emotional, and mental health.

PALM’s state-of-the-art healing environment includes medical consultation rooms, coaching and counseling rooms, rejuvenating spa treatment rooms, aromatic steam rooms, an ionized Himalayan salt room for halotherapy, detoxifying infrared saunas, and beneficial technologies such as cryotherapy. Amenities also include a fitness and personal training center; a movement studio for group fitness, yoga, and spinning classes; and a relaxation room. We also have a café, demonstration kitchen, and wellness store with supplements to help you sustain a healthy lifestyle.

Yes, we offer PALM gift cards for wellness services, spa services, and retail. Please stop by Wellness Reception at the front desk to purchase a PALM gift card. We also offer separate café gift cards for healthy meals, smoothies, and snacks. Please stop by the café to purchase a café gift card.

To foster a stress-free, therapeutic environment, we do not accept gratuities for any services or in the café at PALM Health. Please no tipping.

MEMBERSHIP

Yes, PALM Health is a members-only facility. Non-members may access select services with a One Day, One Week, or One Month Membership. For more information about our annual memberships please call a Navigator at 314-801-8898 option 2.

Yes, please speak with a Navigator at 314-801-8898 option 2 to learn more about our options for non-residents.

Yes! Memberships are for a one-year term. You can always upgrade your membership once you have joined.

Some HSA or FSA plans do cover portions of membership fees. You should speak to the Human Resources department at your place of employment or your health insurance carrier for details to learn if your fee is covered.

No. For medical visits, you are responsible to pay the fee for service, co-payments, co-insurance, and deductibles required pursuant to the terms of your health insurance coverage. You will be responsible to pay the fee out-of-pocket if you do not have insurance, if we are not in-network with your carrier, or if your health insurance carrier does not cover a particular service. Certain membership programs include select wellness services (e.g. fitness classes, fitness center access, thermal suite access, wellness assessments, well-being coaching) that are not covered by your health insurance.

No, the membership fee provides à la carte access to our wellness services. Ask a Navigator for our Menu of Services for a complete list of current pricing, or explore our Services online.

Lifestyle and Total Advantage Members have access to the fitness center for regular daily use. PALM Wellness and Medical Advantage members can only access the fitness center if working with a personal trainer, attending a class, or after purchasing a One Day or One Week Membership.

MEDICAL

Our multispecialty team of providers are trained in a functional and integrative medicine approach. Not only are they top specialists in their field, but they also understand the relationship between the mind and body and are skilled in both conventional and complementary healing methods. Furthermore, they utilize a comprehensive approach and in-depth assessments to diagnose an individual’s health risks and the root cause of illness.

Our providers spend time with you, listening to your history. When appropriate they employ specialty lab testing (e.g. genetics, hormones, food sensitivities, inflammatory triggers, cholesterol particle size, nutritional status), imaging, fitness assessments, personality tests, and psychological assessments. They analyze the intricate interactions among the biological, environmental, emotional, and lifestyle factors influencing your health.

Our comprehensive assessments provide us with a deep understanding of you and allow us to tailor effective programs, measure progress, and ensure that you receive personalized care. We develop whole-person strategies that address all the factors that influence complex, chronic disease and long-term well-being. Programs and treatments are customized to support you each step of the way, making use of both conventional and alternative methods to achieve optimal health and healing.

Our medical providers specialize in primary care, family medicine, functional and integrative medicine, neurology, preventive and rehabilitative cardiology, rheumatology, psychiatry, physical medicine and rehabilitation, and chiropractic care.

Functional medicine is a powerful tool for diagnosing the root cause of illness that is based on the understanding that lifestyle, environmental, and genetic factors can influence long-term health and the progression of chronic diseases that are on the rise in the twenty-first century. Our providers use functional medicine to determine the underlying causes of chronic conditions in order to treat the root problem and not merely treat the symptoms of the disease.

Whereas functional medicine is the diagnostic approach our providers use, integrative medicine is the therapeutic approach they use to implement a personalized plan for healing. Integrative medicine combines the best of conventional medicine with complementary therapies. At PALM, we make it simple for our providers to apply an integrative approach by combining access to a variety of conventional and complementary services under one roof.

Yes. The majority of PALM’s medical providers are in-network with Medicare and most major insurance carriers such as Anthem, Aetna, Coventry, Cigna, United Health Care, and Humana. To check if we accept your specific insurance plan, please contact our billing department at 314-801-8898 option 1 then option 5.

PALM Health physicians will recommend specialists of excellence, who are selected from an extensive network of medical professionals. These appointments are arranged and expedited through our on-site concierge.

Yes. We offer family medicine visits, pediatric visits, and pediatric neurology visits, or we may refer to outside specialists who see children and young adults. Our physicians commonly address digestive disorders, ADHD, allergies, depression, anxiety, and other conditions in children and young adults.

We encourage you to maintain your relationship with your current primary care doctor if you are happy with his or her service. If you receive medical consults at PALM, we will work with your primary care provider to ensure that you are receiving the best, most coordinated care possible.

Yes! In today’s fragmented health system, it is essential that you have single point access to all your medical records. You can be secure in knowing that your records from multiple facilities and providers are stored in a single confidential location where potentially lifesaving records can be rapidly accessed or transferred in a medical emergency.

In some cases, PALM’s fees may be paid using your employer-based Health Savings Accounts (HSA) or Flexible Spending Accounts (FSA). See your health insurance representative for specific details on HSA benefits coverage. If applicable, we can provide a Letter of Medical Necessity detailing your dietary supplement prescriptions for you to seek reimbursement.

SERVICES AND AMENITIES

Lifestyle and Total Advantage Members have access to the fitness center for regular daily use. PALM Wellness and Medical Advantage members can only access the fitness center if working with a personal trainer, attending a class, or after purchasing a One Day Lifestyle Membership.

Yes, please wipe down all machines you use in the fitness center after you have used them. Disposable wipes are available in the fitness center and the Oak Room. Fresh towels are available for you to use during your workout to prevent sweat from dripping on the machines.

Outlets are available in each locker in the atrium hallway for you to charge your cell phone. An iPhone charger is available at the high top table outside the first Navigator cube if you did not bring a charger with you.

Men’s and women’s locker rooms are available to all members and their guests. A variety of robe sizes, sandals, shampoo, body wash, conditioner, and additional amenities are readily available for member use in each locker room. The individual lockers are available to secure personal belongings. Locking instructions are located inside each locker. A blinking red light indicates that the locker is in use.

Locking instructions are located inside each individual locker. Press the start button to wake up the keypad, then type in a four-digit number of your choosing and press the lock button. A blinking red light indicates that the locker is in use. To unlock the locker, simply press the start button, type the same four-digit number, and press the lock button.

Before spa appointments such as facials, massages, and body treatments, members may undress to their comfort level and change into a robe and slippers in the locker room. Before your service, please relax in the Lotus Room, located across from the salt room, and your provider will meet you there.

A robe is required to protect your clothing and to maintain the hygiene of our salt room. Please wear sandals to your salt room session, which you will remove before you enter. Please do not wear your own shoes.

No, please do not open the doors to enter late or to leave early. Salt room sessions begin promptly on the hour and half hour. Therefore, you must be present in the Lotus Room or at the refreshment table near the salt room prior to your appointment’s scheduled start time. Sessions will begin with those who are present.

No, cell phones are prohibited in the salt room. We ask members to be mindful that the salt room is a quiet space and to be respectful of other members.

Please be respectful of fellow members in the infrared sauna. The light must remain on at all times. Please refrain from lying down on the bench when other members are present. Make sure the infrared sauna door is closed when leaving the suite. Cell phones and electronics are prohibited in the infrared sauna.

If you would like an adjustment in temperature, please request assistance from a Health Club Attendant. In order to keep the steam room operating at peak performance, please do not spray water at the sensor for any reason.

The café is available to all members and their guests. Non-members can access the café by purchasing a One Day Membership.

To place an order to go in the café, please call 314-801-8898 option 1 then option 7, or stop by the café and place your order with the café attendant. Please give the café staff at least 48 hours advance notice for large orders.

The front porch is reserved for employees only. Please enjoy your meals and snacks in the café or outside on the patio.

BOOKING APPOINTMENTS

After you download the PALM app with your Navigator, you will be able to sign in to the mobile app and access our class schedule. You can sign up for a class by selecting the name and tapping the “Book Class” button on the bottom of your screen. When you arrive at PALM, please check in for the class on the iPad on the wall outside the Oak Room or at the high top table outside the first Navigator cube.

Please stop by Wellness Reception at the front desk or call 314-801-8898 option 1 then option 1 to schedule massages, facials, body treatments, cryotherapy sessions, fitness assessments, fitness sessions, nutrition appointments, coaching and counseling sessions, salt room sessions, and thermal suite sessions. You are able to sign up for classes, seminars, events, cryotherapy sessions, and salt room sessions through your PALM app.

Please stop by Medical Reception at the front desk or call 314-801-8898 option 1 then option 2 to schedule medical appointments and medical services, such as IV nutrition, chelation, medical aesthetics services, acupuncture, neurofeedback sessions, low level laser therapy, and medical assessments.

If you signed up for an event or seminar and find you are unable to attend, please cancel your reservation on the PALM app in advance so that members on the waiting list may attend. Please note, Lunch and Learn fees are charged at the time of registration.

ONE DAY MEMBERS

PALM Health is a members-only facility. Non-members may access PALM with a One Day Membership, which grants them access to our facility, services, and amenities. Frequently, non-members use a One Day Membership to eat in the café, try a fitness class, enjoy a massage or facial, experience a Day Spa Package, or schedule a session in our Himalayan salt room, among other activities.

Congratulations on receiving a One Day Membership to PALM! To get started and to learn more about what PALM has to offer, please call a Navigator at 314-801-8898 option 2. Your Navigator will be able to give you an informational tour on the day of your visit and will answer any questions you may have. If you would like to schedule a salt room session, book a wellness service, schedule a spa appointment, or sign up for a lifestyle class in advance, please call Wellness Reception at 314-801-8898 option 1 then option 1.

On the day you plan to use your One Day Membership, please sign in with Wellness Reception at the front desk. They will direct you to a Navigator if you would like a tour, and they will also be able to help you schedule services and sign up for classes if you have not already done so.

No, our doctors currently only see patients who are Medical or Total Advantage members or who are enrolled in a program at PALM. If you would like to learn more about any of these options, please contact a Navigator at 314-801-8898 option 2.

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